From Basic AI User to Maximising It — How a Funeral Services Executive Turned a Full Day of Record Processing Into Hours Saved
Muhammad Haziq Bin Zainal works in an Islamic funeral company — a role demanding both compassionate service and operational precision. One year into the role, he was using AI at only a basic level. After attending the Mastering Agentic AI workshop, he automated tasks including going through records and sending individual texts to leads — work that previously consumed a full day — and identified 5 hours per week recovered.
Industry
Islamic Funeral Services
Experience
1 Year in Islamic Funeral Services
Location
Singapore
Course
Mastering Agentic AI — Klicco Academy, August 2026
The Challenge
Serving the Community — Constrained by Manual Admin
Going through records and sending individual texts to leads consumed a full working day — a recurring cycle of manual effort that left little time for anything else in a role that requires both speed and compassion.
Administrative matters were handled manually without an AI system to support the workload — creating a persistent bottleneck in a role that required both speed and accuracy.
Marketing planning — another critical function for reaching the community effectively — was also managed manually, adding to the administrative burden and leaving less time for relationship-focused work.
AI was underutilised despite availability — Muhammad Haziq had access to AI but was using it only at a basic level, leaving significant efficiency on the table.
The Solution
Mastering Agentic AI — Klicco Academy
Automated Task System Built
Muhammad Haziq built an automated task framework during the session — applicable directly to records processing, lead outreach, and administrative workflows in his funeral services role.
Record and Lead Processing Dramatically Faster
The full-day manual process of going through records and sending individual lead texts was demonstrated to be achievable much faster with Claude — a direct and immediate operational improvement.
AI Maximised — Not Just Used
The key shift: Muhammad Haziq moved from basic, unstructured AI use to knowing how to maximise it — with a clear framework for applying AI to the long, repetitive tasks that had been consuming his working day.
5 Hours Per Week Reclaimed
Across admin, records processing, and lead outreach, Muhammad Haziq identified 5 hours per week of recoverable time — hours redirected from manual tasks back into service and community work.
Project Timeline
Before Workshop
1 year in Islamic funeral services; using AI basically; records and lead outreach consuming a full day
August 2026
Attended the full-day hands-on Mastering Agentic AI workshop facilitated by Abdul Adzhim at Klicco Academy, Singapore
During Session
Built an automated task framework; saw full-day record processing completed much faster; learned to maximise AI use
Post-Workshop
5 hours per week identified for recovery; commitment: let AI handle the long tasks
The Results
Numbers That Matter
Full day→faster
Records & Lead Outreach With Claude
5 hrs/wk
Time Identified for Recovery
Basic→Maximised
AI Deployment Shift
Automated
Task Framework Built in Session
"Before today I was using AI very basically. Now I know how to maximise it. The goal is to be more efficient by letting AI handle the long tasks."
— Muhammad Haziq Bin Zainal, Islamic Funeral Company · Mastering Agentic AI, Klicco Academy · August 2026
Technology Stack
Let AI handle the long tasks — get back to the human work.
Join Mastering Agentic AI and build an automated task framework that turns full-day manual work into AI-assisted workflows — giving you back time for what matters most.
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