From Basic AI User to Maximising It: How a Funeral Services Executive Turned a Full Day of Record Processing Into Hours Saved
Muhammad Haziq Bin Zainal works in an Islamic funeral company, a role demanding both compassionate service and operational precision. One year into the role, he was using AI at only a basic level. After attending the Mastering Agentic AI workshop, he automated tasks including going through records and sending individual texts to leads, work that previously consumed a full day, and identified 5 hours per week recovered.
Industry
Islamic Funeral Services
Experience
1 Year in Islamic Funeral Services
Location
Singapore
Course
Mastering Agentic AI: Klicco Academy, August 2026
The Challenge
Serving the Community: Constrained by Manual Admin
Going through records and sending individual texts to leads consumed a full working day: a recurring cycle of manual effort that left little time for anything else in a role that requires both speed and compassion.
Administrative matters were handled manually without an AI system to support the workload, creating a persistent bottleneck in a role that required both speed and accuracy.
Marketing planning: another critical function for reaching the community effectively, was also managed manually, adding to the administrative burden and leaving less time for relationship-focused work.
AI was underutilised despite availability. Muhammad Haziq had access to AI but was using it only at a basic level, leaving significant efficiency on the table.
The Solution
Mastering Agentic AI: Klicco Academy
Automated Task System Built
Muhammad Haziq built an automated task framework during the session, applicable directly to records processing, lead outreach, and administrative workflows in his funeral services role.
Record and Lead Processing Dramatically Faster
The full-day manual process of going through records and sending individual lead texts was demonstrated to be achievable much faster with Claude, a direct and immediate operational improvement.
AI Maximised: Not Just Used
The key shift: Muhammad Haziq moved from basic, unstructured AI use to knowing how to maximise it, with a clear framework for applying AI to the long, repetitive tasks that had been consuming his working day.
5 Hours Per Week Reclaimed
Across admin, records processing, and lead outreach, Muhammad Haziq identified 5 hours per week of recoverable time: hours redirected from manual tasks back into service and community work.
Project Timeline
Before Workshop
1 year in Islamic funeral services; using AI basically; records and lead outreach consuming a full day
August 2026
Attended the full-day hands-on Mastering Agentic AI workshop facilitated by Abdul Adzhim at Klicco Academy, Singapore
During Session
Built an automated task framework; saw full-day record processing completed much faster; learned to maximise AI use
Post-Workshop
5 hours per week identified for recovery; commitment: let AI handle the long tasks
The Results
Numbers That Matter
Full day→faster
Records & Lead Outreach With Claude
5 hrs/wk
Time Identified for Recovery
Basic→Maximised
AI Deployment Shift
Automated
Task Framework Built in Session
"Before today I was using AI very basically. Now I know how to maximise it. The goal is to be more efficient by letting AI handle the long tasks."
Muhammad Haziq Bin Zainal, Islamic Funeral Company · Mastering Agentic AI, Klicco Academy · August 2026
Technology Stack
Let AI handle the long tasks: get back to the human work.
Join Mastering Agentic AI and build an automated task framework that turns full-day manual work into AI-assisted workflows, giving you back time for what matters most.
Book Your Free Discovery Call