Admin Work Reduced to Near Zero
How Dapur Makkau eliminated WhatsApp chaos and automated 100+ orders per run — with zero manual intake
Industry
F&B — Home-Based Business
Business Size
Solo home-based operator
Location
Singapore
Project
End-to-End Order Automation
The Challenge
An Inbox That Never Stopped — and a Life That Paid for It
100+ orders processed through direct WhatsApp — no form, no database, no system
Phone checked every 15 minutes during order windows, around the clock — disrupting sleep and family time
Manual invoice generation per customer — wrong invoices and missed order context were regular occurrences
Payment tracked by memory and WhatsApp scroll — no centralised record
No boundary between business time and personal life — orders came in during dinner, after midnight, and early morning
The Solution
End-to-End Order Automation
Branded Tally Order Form
A custom digital order form replaced direct WhatsApp messaging entirely. Customers self-serve via link — no more DMs to the owner.
Automated Invoice on Submission
The moment an order is submitted, an automated invoice is generated and sent via email. No manual creation, no wrong invoices.
HitPay Payment Gateway
HitPay integrated directly into the pipeline — customers pay via clean payment link, confirmed and recorded automatically.
Live Google Sheets Database
Every order flows into a centralised Google Sheets database in real time, with colour-coded alerts for unpaid orders.
Make.com Automation Backbone
Make.com connects Tally, email, HitPay, and Google Sheets — the entire pipeline runs in the background without manual intervention.
Project Timeline
Before
Manual WhatsApp intake — 100+ conversations managed by memory, phone checked every 15 minutes
Phase 1
Branded Tally form built — customers self-serve, WhatsApp dependency eliminated
Phase 2
Automated invoicing, HitPay integration, and Google Sheets database connected via Make.com
After
Admin reduced to near zero — owner free to focus on food quality and customer experience
The Results
Admin Work Reduced to Near Zero
100+
Orders Per Run Automated
Zero
Manual Order Intake
~0
Admin Remaining
0
Wrong Invoices Sent
"I don't even have to take in orders at all anymore. I get to focus on customer service via feedback instead of taking orders. It cuts off admin work to almost zero. If you're spending all your time managing messages instead of running your business, this is the answer."
— Owner, Dapur Makkau — Home-Based F&B Business, Singapore
Technology Stack
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